1. Before paid services launch
MMS currently provides founding access and product information only. Because payments are not being collected, there is presently no paid transaction to refund.
2. Subscription refunds after launch
The planned policy provides a full subscription-fee refund when an eligible coach exits within three calendar days of activation. After three days, an unused-period refund may be calculated proportionally, subject to the published cap and applicable law.
3. Add-on and advertising services
Fees for work that has already begun—such as marketing content or campaign setup—may become non-refundable. An unused advertising budget may be refundable when a campaign has not launched.
4. Course and event tickets
Coach-specific cancellation terms will be displayed before a learner confirms any future booking. Platform rules and applicable consumer law will take precedence where required.
5. How to request help
Refund support will be handled through the official MMS WhatsApp channel. The customer will receive a written acknowledgement and, where applicable, a payment reference.